All of our products include a 12-month or 3-Year warranty depending on the product model. Within 30 (Thirty) days of purchase, product returns or exchanges may be approved on a case by case basis at inscapedata.com's sole discretion and are limited to the terms set forth in inscapedata's return merchandise authorization ("RMA") policies and procedures, which are located on www.inscapedata.com/warranty.htm website. In the event of repair/replacement, please follow the RMA procedure described in this page. Inscape Data will authorize and refund your purchase, after a restocking fee applied (up to 60% of your purchase price), ONLY for defective or unused products if you return it within 30 days from the date of your purchase, except for distributors. Inscape Data will repair the defective products to working condition or replace with an equivalant product if the original product is not available at the time of request. A repair fee will be charged, if the item is out of warranty. If the repair charge is required and you will be notified for approval of the charge. Once you approve the charge, Inscape Data will proceed the repaire and send the item back to you accordingly.
In order for products to be approved for any type of return to Inscape Data, the following RMA procedures must be followed by all distributors, resellers, and general customers:
Once you submit the online RMA request, you will receive a confirmation e-mail. Please wait for an Inscape Data RMA representative to contact you for further instruction.
Once the request is authorized, you will receive instructions (via email) on how to ship your item(s) to our facility for repair. In general, the item(s) for repair will require 2 to 4 weeks. Please note, the approved RMA is valid for 30 days from the date issued.
Inscape Data Corporation.
2012 Hartog Drive
San Jose, CA 95131