All of our products include a 12-month warranty. In the event of repair/replacement, please follow the RMA procedure described in this page. Inscape Data will repair the defective devices to working condition. A repair fee will be charged, if the item is out of warranty. If the repair charge is required and you will be notified for approval of the charge. Once you approve the charge, Inscape Data will proceed the repaire and send the item back to you accordingly.
Return Merchandise Authorization (RMA) procedure:
In order for products to qualify for any type of return to Inscape Data, the following RMA procedures must be followed by all distributors, channel partners, and customers:
1. Please complete this online RMA Request Form
|
Once you submit the online RMA request, you will receive a confirmation e-mail. Please wait for an Inscape Data RMA representative to contact you for further instruction. |
2. After your RMA is confirmed, pplease fax or email us a copy of the invoice for the products that you request to have RMA. Our Fax Number is: +1-408-392-9812 or Email us a copy of the invoice
|
Once the request is authorized, you will receive instructions (via email) on how to ship your item(s) to our facility for repair. In general, the item(s) for repair will require 2 to 4 weeks. |
3. Products should be returned by pre-paid freight. We will not accept Freight Collect or C.O.D. shipments. Pleasen send the defective products to: |
Inscape Data Corporation.
RMA Department
1620 Oakland Road, Suite D101
San Jose, CA 95131
U.S.A.
TEL: +1-408-392-9800
FAX: +1-408-392-9812
|
• RMA number must be marked clearly outside the carton and on the mailing labels.
• Defective devices will be repaired or replaced with factory-refurbished units only if the device can't be repaired. Inscape Data reserves the right to replace some RMA products by similar functional products when the original
defective products have been discontinued or are no longer being used.
|
|
