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How to Submit an RMA Form

Return Merchandise Authorization (RMA) Procedure

All of our products include a 12-month or 3-Year warranty depending on the product model. In the event of repair/replacement, please follow the RMA procedure described in this page. Inscape Data will authorize and refund your purchase, after a restocking fee applied (up to 60% of your purchase price), ONLY for defective or unused products if you return it within 30 days from the date of your purchase, except for distributors. Inscape Data will repair the defective products to working condition or replace with an equivalant product if the original product is not available at the time of request. A repair fee will be charged, if the item is out of warranty. If the repair charge is required and you will be notified for approval of the charge. Once you approve the charge, Inscape Data will proceed the repaire and send the item back to you accordingly.


Return Merchandise Authorization (RMA) Procedure:

In order for products to be approved for any type of return to Inscape Data, the following RMA procedures must be followed by all distributors, resellers, and general customers:

 

1. Please complete this online RMA Request Form

Once you submit the online RMA request, you will receive a confirmation e-mail. Please wait for an Inscape Data RMA representative to contact you for further instruction.

2. After your RMA is confirmed, please fax or email us a copy of the invoice for the products that you request to have RMA. Our Fax Number is: +1-408-392-9812 or Email us a copy of the original invoice

Once the request is authorized, you will receive instructions (via email) on how to ship your item(s) to our facility for repair. In general, the item(s) for repair will require 2 to 4 weeks. Please note, the approved RMA is valid for 30 days from the date issued.

3. Products should be returned by pre-paid freight. We will not accept Freight Collect or C.O.D. shipments. Pleasen send the defective products to:

Inscape Data Corporation.
RMA Department
1620 Oakland Road, Suite D101
San Jose, CA 95131
U.S.A.

TEL: +1-408-392-9800

FAX: +1-408-392-9812

• RMA number must be marked clearly outside the carton and on the mailing labels.

 

• Defective devices will be repaired or replaced with factory-refurbished units only if the device can't be repaired. Inscape Data reserves the right to replace some RMA products by similar functional products when the original defective products have been discontinued or are no longer being used.