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Inscape Data Help and Support

Inscape Data understands the importance of helping its customers maintain their wireless and video security services. That’s why our products are sold only through experienced, trained, and fully qualified VAR partners.

Our distributors and resellers are an integral part of the Inscape Data sales and support network. They meet our rigorous requirements for carrier-class service and support capabilities. We train our distributors to provide comprehensive, first-rate technical support.

For additional technical support, please visit our Application Notes or call 1-408-392-9800 to speak with a qualified support technician. Technical support hours are Monday through Friday, 9 A.M. to 6 P.M. Pacific Standard Time.

We suggest you take the following steps in the order given to obtain the quickest and highest-quality support and service:

  1. Check the User's Guide packaged with the product or our Quick Install Guide for information.

  2. Check our website, such as the Application Notes .

  3. If you still can't resolve the problem and you purchased the product from a reseller or a distributor, please contact your reseller or distributor directly for further assistance.

  4. The RMA will be authorized directly by your reseller or distributor. Inscape Data will honor the RMA issued by your reseller or distributor, and the RMA will be taken care of immediately following the authorization of the RMA.

We work hard to keep the product information areas of our website updated, making it easy to quickly find any information you need.