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Help and Support

For any technical support, please visit our Application Notes and Product Update webpages first. If you're still not able to find an answer, please send your E-Mail with the email address support@inscapedata.com to Inscape Data's technical team and include all the details of your product and technical questions. Our technical support will review and respond to your support request emails during the business hours, i.e., from Monday to Friday, 9 A.M. to 5 P.M. Pacific Standard Time as well as after business hours. In case you send your e-mails after the business hours, please indicate the urgency level of the matter in the Subject line and we will respond to your emails in a timely manner.

In summary, we suggest you take the following steps in the order to obtain the quickest and highest-quality support and service:

  1. First, please check the User's Guide packaged with the product or our Quick Install Guide for the product information you look for.

  2. Next, please click here to visit Application Notes and Product Update webpages, and look for an answer related to your technical question.

  3. If you still can't resolve the problem, please send an E-Mail to Inscape Data's technical team, support@inscapedata.com, with details of your product questions.

  4. For any product return request (RMA), if your purchase was from one of Inscape Data's distributors, resellers, or one of the third party online stores, i.e., amazon or newegg, your RMA request will be authorized directly by your distributor, reseller, and the online store. Inscape Data will honor the RMA based on the Return Policy established with the resellers, distributors, and the online stores, and your RMA will be taken care of immediately following the authorization of the RMA.


    If your purchase was directly from Inscape Data's online store, please click here to complete your RMA request.


We work hard to keep the product information areas of our website updated, making it easy to quickly find any information you need.