Within 30 (Thirty) days of purchase, product returns or exchanges may be approved on a case by case basis at Inscape Data's sole discretion and are limited to the terms set forth in Inscape Data's return merchandise authorization ("RMA") policies and procedures, which are located on Inscape Data's website. These policies and procedures may be modified in any manner by Inscape Data at any time without notice. All returns must be accompanied by a RMA from Inscape Data. All returns are subject to in-house credit only and cash refund with bank credit may be approved at Inscape Data’s sole discretion on a case by case basis.
All products being returned under this RMA must be shipped PREPAID. If the repair is under warranty, Inscape Data will return the product to the customer, within the continental US, using Ground Service at no charge. Expedited shipping methods, international shipping costs, custom fees, and duties are the sole responsibility of the customer. For non-warranty return the customer is responsible for all related shipping costs.
ALL products being returned for credit must be in the original box with all accessories and in NEW, UNUSED condition with the FACTORY SEAL INTACT. To ensure that the product remains in returnable condition, do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials. Contents of the package not matching the information on the RMA form will be cause for return of ALL equipment to the customer. Items being returned for a sales credit are subject to a restocking fee of up to 40% or may be refused for refund subject to Inscape Data return policy and terms of sale.
Your request for an RMA number will be issued within 72 hours of receipt of this request form or you will be contacted for more information. You must be issued an RMA number before returning goods. If you have questions please contact our Customer Service Team.
Return Materials Authorization (RMA) Process
To benefit from this Product Warranty, you must obtain an RMA during the warranty period. You will be responsible for delivering the Product to the designated RMA address, freight prepaid, for warranty service. We will pay the return freight for the Product using a service of our choice. You may request, and will be solely responsible for, payment of any shipping upgrades. Any Product shipped to us under an RMA, but which is not covered by this Product Warranty, will not be returned.
To obtain an RMA, please use our online RMA Request form, located at: https://www.inscapedata.com/rma.htm
You will be required to supply the following information: name, contact information, and shipping information; date of purchase of the Product (we may request a copy of the invoice as proof of purchase); problem description; MAC Address of the Product; and troubleshooting actions taken so far. By submitting an RMA Request, you confirm all terms in this Product Warranty.
Following warranty service, a repaired or replacement product may be returned to you as the Product was configured when originally purchased. You are responsible for all back-up, recovery and reinstallation of other software or data.
For customers outside of the United States: you are required to use your own shipping account when sending the Product; the commercial invoice must declare “return for repair” and “no commercial value”; the total value of the commercial invoice cannot exceed $10.00 USD. If these steps are not followed, the RMA Request will not be accepted or fulfilled. You are responsible for all applicable duties and customs charges for shipment of a Product to and from us.
Each of our manufactured products (a “Product”) is warranted against defects in materials and workmanship for a period of one (1) year from the date of original purchase when used under normal conditions and consistent with applicable Product documentation, subject to the other terms in this Product Warranty.
If we determine that the hardware components of a Product do not conform to this Product Warranty during the applicable warranty period we will, at our option, repair or replace the Product, or refund the original purchase price of the Product.
Limitations of Warranty and Liability
This Product Warranty sets forth our sole and exclusive liability, and the sole and exclusive remedies available in relation to any non-conformity, defect or similar claim. This Product Warranty is provided only to the original purchaser of the Product. This Product Warranty does not, among other things, cover labor cost for removing and reinstalling a Product for repair, any consumable parts that are readily replaced in normal use, problems caused by normal wear and tear or otherwise due to the normal aging of the Product, or cosmetic damage. No representation or warranty is made with respect to services that may be delivered or made available in connection with a Product.
This Product Warranty does not apply to any Product that we determine has been, in any way: dis-assembled, modified or altered, other than by us or as authorized by us; painted, rebranded or physically modified; improperly installed or not used at all times in accordance with the applicable Product documentation; damaged due to improper cabling or installation; subjected to misuse, abuse, negligence, or abnormal physical, electromagnetic or electrical stress; damaged or impaired as a result of the use of third party hardware, firmware or software; or, has had its original Inscape Data’s Networks MAC address or Serial Number label removed; or, has not been received by us within thirty (30) days of issuance of the RMA.
For a Product to be eligible under this Product Warranty, you shall: use only CAT5 (or above) cabling for all Ethernet cabling runs; use shielded Ethernet cabling for outdoor installations; follow indoor cabling requirements for indoor installations; operate the Product in accordance with the applicable Product documentation; use all software updates made available for your Product; comply with all applicable laws and regulations governing the installation and use of the Product; obtain all locally required authorizations, permits, and licenses; not export to, or use the Product in, any jurisdiction or for any person in a manner that would cause a violation of U.S. or other laws.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER INSCAPE DATA CORPORATION NOR ANY OF ITS AFFILITATES ARE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PURCHASE OR USE OF A PRODUCT, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS OR LOST SAVINGS (INCLUDING LOSS OF REVENUE OR PROFITS ON CONTRACTS, LOSS OF THE USE OF MONEY, LOSS OF GOODWILL, LOSS OF OPPORTUNITY, DAMAGE TO REPUTATION, OR LOSS OF USE OR INTERRUPTION OF BUSINESS, COST OF COVER OR PROCUREMENT OF SUBSTITUTE GOODS), HOWEVER CAUSED, ARISING IN CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. THIS PRODUCT WARRANTY AND REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY OR IMPLIED. EXCEPT FOR ANY EXPRESS WARRANTIES SET FORTH HEREIN, INSCAPE DATA CORPORATION, ITS AFFILIATES, AND ITS AND THEIR SUPPLIERS, LICENSORS, SERVICE AND OTHER PROVIDERS HEREBY DISCLAIM AND MAKE NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF MERCHANTABILITY, ACCURACY, QUALITY OF SERVICE OR RESULTS, AVAILABILITY, SATISFACTORY QUALITY, LACK OF VIRUSES, LACK OF VULNERABILITY TO INTRUSION OR ATTACK, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS AND SERVICES. YOU ACKNOWLEDGE THAT NEITHER INSCAPE DATA CORPORATION NOR ITS THIRD PARTY PROVIDERS CONTROL YOUR EQUIPMENT OR THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE PRODUCTS AND SERVICES MAY BE SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS, CANCELLATIONS AND OTHER PROBLEMS INHERENT IN THE USE OF COMMUNICATIONS FACILITIES. INSCAPE DATA CORPORATION, ITS AFFILIATES AND ITS AND THEIR SUPPLIERS AND SERVICE AND OTHER PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS, DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS, CONTENT CORRUPTION, PACKET LOSS, OR OTHER DAMAGE RESULTING FROM ANY OF THE FOREGOING. IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED, THEN SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY OR AS OTHERWISE REQUIRED BY LAW. EXCEPT FOR THE WARRANTIES EXPLICITLY MADE TO YOU UNDER THIS PRODUCT WARRANTY, AND ANY OTHER WARRANTY REQUIRED BY APPLICABLE LAW, ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTY WHATSOEVER. WE DO NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE ERROR FREE OR UNINTERRUPTED, OR THAT THE PRODUCT WILL CONFORM TO SPECIFICATIONS THAT ARE NOT DEFINED IN THIS PRODUCT WARRANTY. NO WARRANTY OR REMEDY SHALL APPLY OR BE AVAILABLE TO A PRODUCT FOR WHICH AN RMA HAS NOT BEEN REQUESTED DURING THE WARRANTY PERIOD. These limitations and disclaimers apply even if the express warranty may be deemed to fail of its essential purpose. No person is authorized to waive or modify the terms of this Product Warranty. Some jurisdictions do not allow the exclusions of certain implied warranties or certain terms and conditions, so some of the above limitations and exclusions may not apply to you. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any transactions regarding the sale of the Product.